Introduction
VoyageLeads ("we," "us," or "our") operates the VoyageLeads website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, complete our cruise preference quiz, or otherwise interact with our services.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
Information We Collect
Information You Provide Directly
When you complete our cruise preference quiz or otherwise interact with our services, we may collect the following personal information:
- Contact Information: Your full name, email address, and phone number
- Cruise Preferences: Preferred destinations, travel dates, cabin type preferences, budget range, past cruise experience, and other travel-related preferences you share through our quiz
- Communication Preferences: Your opt-in choices for SMS and email communications
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP Address: Your Internet Protocol address
- Browser Information: Browser type, version, language preference, and operating system
- Device Information: Device type, screen resolution, and general device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs
- UTM Parameters: Campaign tracking information from marketing links (e.g., source, medium, campaign name)
- Cookies and Similar Technologies: We use cookies and visitor identifiers for basic analytics purposes (see "Cookies and Tracking" section below)
How We Use Your Information
We use the information we collect for the following purposes:
- Matching with Travel Advisors: To review, qualify, and match your cruise inquiry with a vetted luxury cruise travel advisor best suited to your preferences and needs
- SMS Communications: To send text messages related to your cruise inquiry, including status updates, advisor match notifications, and follow-up communications (only with your explicit opt-in consent)
- Email Communications: To send emails related to your cruise inquiry, including confirmation of your submission, advisor introductions, relevant cruise offers, and service updates (only with your explicit opt-in consent)
- Service Improvement: To analyze usage patterns and improve our website, quiz experience, and matching process
- Analytics: To understand how visitors interact with our site and measure the effectiveness of our marketing campaigns
SMS/Text Message Communications
Opt-In Consent: VoyageLeads will only send SMS/text messages to users who have provided explicit opt-in consent by checking the SMS consent checkbox on our cruise preference quiz. We do not send unsolicited text messages.
Message Content: SMS messages may include information related to your cruise inquiry, advisor match notifications, appointment reminders, and follow-up communications about your luxury cruise interest.
Message Frequency: Message frequency varies based on your inquiry status and interactions. You may receive between 1 and 10 messages per month, depending on the stage of your inquiry.
Opt-Out: You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. Upon receiving your STOP request, we will send a single confirmation message and cease all further SMS communications.
Help: For assistance with SMS communications, reply HELP to any text message or contact us at privacy@voyageleads.com.
Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan. VoyageLeads is not responsible for any charges incurred from your wireless provider.
Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
TCPA Compliance: Our SMS practices comply with the Telephone Consumer Protection Act (TCPA) and applicable state regulations. We maintain records of consent for all SMS recipients.
Email Communications
When you opt in to email communications through our quiz, you may receive:
- Confirmation of your cruise inquiry submission
- Advisor match notifications and introductions
- Relevant luxury cruise offers, itineraries, and destination information
- Service updates and follow-up communications about your inquiry
CAN-SPAM Compliance: All marketing emails from VoyageLeads comply with the CAN-SPAM Act. Every email includes:
- A clear identification of VoyageLeads as the sender
- Our valid physical mailing address
- A clear and conspicuous unsubscribe link
- Accurate subject lines that are not misleading
You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included at the bottom of every email. We will process your unsubscribe request within 10 business days.
Data Sharing and Disclosure
We may share your personal information in the following circumstances:
- Luxury Cruise Travel Advisors: We share your name, contact information, and cruise preferences with vetted, qualified luxury cruise travel advisors in order to fulfill your inquiry and connect you with a suitable advisor. These advisors are selected based on their expertise, licensing, and ability to serve your specific cruise interests.
- Service Providers: We may share information with third-party service providers who assist us in operating our website, conducting analytics, sending communications (SMS and email platforms), and supporting our business operations. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required to do so by law, or in response to valid legal process such as a subpoena, court order, or government investigation.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change via a prominent notice on our website.
We do not sell your personal information to third parties for their own independent marketing purposes.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
- Active Inquiries: Your cruise inquiry data and contact information are retained for up to 24 months from the date of your last interaction with our services, to allow adequate time for the travel advisor matching and booking process.
- Communication Records: Records of SMS and email communications are retained for up to 36 months for compliance and dispute resolution purposes.
- Analytics Data: Anonymized and aggregated analytics data may be retained indefinitely for statistical analysis and service improvement.
- Legal Obligations: We may retain certain information for longer periods as required by applicable law, regulation, or legal process.
When your data is no longer needed for the purposes described above, we will securely delete or anonymize it.
Cookies and Tracking
Our website uses the following tracking technologies:
- Visitor Identifier: We generate a unique visitor identifier stored in your browser's local storage to understand how visitors interact with our site across sessions. This identifier does not contain any personal information.
- Analytics Pixel: We use a lightweight analytics pixel to track page views and measure website traffic. This pixel collects your visitor identifier and the page visited.
- UTM Parameters: We track marketing campaign parameters (utm_source, utm_medium, utm_campaign, etc.) from incoming links to measure the effectiveness of our marketing efforts.
We do not use third-party advertising cookies or trackers. Our tracking is limited to first-party analytics necessary for operating and improving our service.
You can clear your local storage data at any time through your browser settings. Note that this will reset your visitor identifier but will not affect any personal information you have previously submitted through our quiz.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit using SSL/TLS protocols
- Encryption of sensitive stored data using industry-standard encryption algorithms
- Access controls limiting who within our organization can view personal data
- Regular security reviews of our systems and processes
While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining commercially reasonable safeguards.
Your Rights and Choices
You have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
- Right to Deletion: You may request that we delete your personal information. We will comply with your request unless we are required to retain the data by law or for legitimate business purposes.
- Right to Opt Out of SMS: Reply STOP to any text message, or contact us directly.
- Right to Opt Out of Email: Click the unsubscribe link in any marketing email, or contact us directly.
- Right to Withdraw Consent: Where we process your data based on consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us at privacy@voyageleads.com. We will respond to your request within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a minor, please contact us at privacy@voyageleads.com.
Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. VoyageLeads is not responsible for the privacy practices or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or by a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: